At BridgingLoansBroker.co.uk, we always aim to deliver exceptional service. However, we understand that sometimes things don’t go as planned.
If you’re unhappy with any aspect of our service, please let us know so we can put it right as quickly as possible.

We take every complaint seriously and use your feedback to improve how we work.

How to contact us

If you wish to make a complaint, you can reach us by:

Email: daniel@bridgingloansbroker.co.uk
Phone: 0207 177 4141
Mobile: 07445 160345
Address: Bridging Loans Broker, 12 Old Bond Street, Mayfair, London

What happens next

1. Acknowledgement

   • We’ll confirm receipt of your complaint within five working days.

   • Your complaint will be assigned to a dedicated team member who will investigate your concerns from start to finish.

2. Investigation

   • We’ll carefully review all details, records, and communications relating to your complaint.

   • We may contact you to clarify any points or request further information if needed.

3. Response

   • We aim to resolve all complaints within four weeks of receiving them.

   • If we need more time, we’ll update you on progress and provide a final written response no later than eight weeks from the date we received your complaint.

4. Resolution

   • Once our investigation is complete, we’ll send you a written summary of our findings and any action taken.

   • If appropriate, we’ll explain any steps we’ve taken to prevent similar issues in the future.

If you’re not satisfied

BridgingLoansBroker.co.uk is an independent, unregulated loan broker specialising in bridging finance and short-term property lending.
Because we operate in the unregulated finance market, complaints relating to our services are not covered by the Financial Ombudsman Service (FOS).

However, if you remain unhappy after we’ve responded, you can:

• Request a further internal review by a senior team member, or

• Seek independent legal or professional advice regarding your options.

We will always cooperate fully with any such review and provide any information reasonably requested.

Continuous improvement

Every complaint we receive is logged and analysed so we can identify trends and improve our service.
Your feedback helps us build a more transparent, reliable, and client-focused experience for everyone.

Contact details

Bridging Loans Broker
12 Old Bond Street, Mayfair, London
Email: daniel@bridgingloansbroker.co.uk
Office: 0207 177 4141
Mobile: 07445 160345
Website: https://bridgingloansbroker.co.uk